Application Management Services (AMS)
Development and prevention
Tabellae offers proactive application management services that prevent costly breakdowns, stabilize operations and simplify administration
Business documents are essential to keep a business running smoothly. Small disruptions like printing issues or a report that stops working can have a big impact. Frequent cloud updates also increase the need for planning, coordination and continuous testing = Application Management Services.
Customer Operations department
Tabellae’s Customer Operations department supports the operation and development of your existing set-up. Tasks are e.g:
- Development and upgrades to further improve your solution
- Guidance and advice
- Overview of your solution and its performance
Tabellae offers automated testing for both data and final documents. This makes the testing process faster and easier, allowing your team to focus only on fixing errors, saving time from doing manual tests.
We provide automated single and batch testing, as well as help with setting up checkpoints and reviewing test materials for Lasernet documents and reports.
Release Planning includes planning assistance in connection with system upgrades, ensuring a smoother process with fewer risks through compatible versions and expert advice.
Tabellae offers a personalized overview of release notes, helping to avoid issues such as D365 dependencies, missed bug fixes, or new features, and ensures resources are ready on time.
We explain the expected benefits, risks, and bug fixes of new software versions based on your setup. Each year, we recommend the best versions of Lasernet and Lasernet Connector based on your ERP upgrade schedule.
Daily operation of your system will, over time, accumulate friction due to unused references, users, log files, and other residual data.
The Health Check aims to uncover such issues before they make serious impact on the system, and thereby prevent costly breakdowns and/or decreasing performance.
All findings, evaluations and conclusions will be presented in a final report, including check lists and recommendations for changes, clean-up, re-configurations and use of new functionality.
The System Review is an enhanced supplement to the Health Check, which also includes focus on performance indicators, review of reports in D365 and focus on high business impact reports.
A report with recommendations for preventive actions or possible improvements will be delivered.
The Lasernet configuration will be configured to provide real-time monitoring and alerts.
In the Light Monitoring & Alerts Package the focus is on failed jobs, along with relevant information about system version and status of the solution. Retrieved information is sent to Tabellae Azure Storage.
In the Advanced Monitoring & Alerts Package, alerts and system status are frequently transferred to Tabellae and monitored. Proactive action will be decided based on alerts. Performance is monitored and compared to performance target for each report. Failed jobs, retried jobs and output throttling are alerted along with performance indicators.
Designated ressources
We understand the value of consistency in managing your applications. Our Application Management Service provides access to designated, named resources, contractually ensuring you always speak with the same trusted expert. Whether it’s a system consultant or a Service Delivery Manager, you’ll have someone who knows your system inside and out. By partnering with someone familiar with your specific needs, you save time and benefit from continuity in your support.
Secures prober planning, coordination and follow-up on active cases. It may be conducted either within the Supplier’s Azure DevOps (ADO) environment or within a system selected by the customer.
Tailored documentation will be provided to enable the Customer’s internal operations and support teams to triage issues and carry out basic support activities.
Bespoke SOPs will be developed covering deployments, change management, stakeholder communications, and overall governance.
Tailored documentation for server setup, dataflow and destination configuration will be provided. Documentation can be updated as per request.
Preventive document security
To prevent fraud, ransomware and crashes, Tabellae offers a range of document security options. For example.
- Archiving in non-modifiable format (PDF/A)
- Digital signature on invoice
- Password protection (possibly for large invoices)
- Trigger alerts on vital data changes in D365 F&O
- Security on shipments
What are Application Management Services?
Application Management services are third-party services covering maintenance, version control, and upgrades from the document software’s cradle to grave. We deliver AMS to help your business to continuously develop, enhance and update your solution in line with your business’ needs.
We maximize your investment in the document management solution with a range of application management services (AMS).
Upgrade Management Making the frequent upgrades in an Evergreen environment as cost effective as possible.
Monitoring Reduce incidents by identifying and addressing any issue proactively.
Customization Increase efficiency by providing task management and bespoke documentation.
Designated resources Trusted and skilled experts with high knowledge about your system setup.
Security assessment Protect your business documents and associated data from unauthorized access, breaches or cyber threads.
Get service catalogue
Discover the three AMS service levels — Entry, Standard, and Enterprise — and explore the full overview of what each tier includes. Download the catalogue to see how our services scale with your business needs.
Download service catalogue
Fill out the form and download for free
If you want to increase your operational stability after go-live, you can benefit from our Applications Management Services.
With a Service agreement, you get a proactive solution that ensures any challenges are addressed before they become problems. Our AMS agreement also adapts to your evolving business, where needs and goals naturally change over time.
