Application Management Services (AMS)
Development and prevention
Tabellae offers proactive application management services that prevent costly breakdowns, stabilize operations and simplify administration
Business documents are essential to keep a business running smoothly. Small disruptions like printing issues or a report that stops working can have a big impact. Frequent cloud updates also increase the need for planning, coordination and continuous testing = Application Management Services.
Application management service department
Tabellae’s AMS department supports the operation and development of your existing set-up. Tasks are e.g:
- Development and upgrades to further improve your solution
- Guidance and advice
- Overview of your solution and its performance
Release Planning
Release Planning includes planning assistance in connection with system upgrades.
Expected benefits, risks and bug fixes in upcoming software versions are presented in relation to your installation. Based on your chosen ERP upgrade cycle, the recommended versions of e.g. Lasernet and Lasernet Connector are coordinated in a rolling annual cycle.
Planning assistance prevents costly surprises, supports your evergreen strategy and continuous business development.
Automatic monitoring
With continuous, automatic monitoring, Tabellae notifies you of any inappropriate events. For example.
- Risk assessment and contingency plans
- Health check
- Event and trigger alarms
- Dedicated Service Delivery Manager
- Planning and monitoring service and support tasks and allocating resources
- Monthly incident reporting
What are Application Management Services?
Application Management services are third-party services covering maintenance, version control, and upgrades from the document software’s cradle to grave. We deliver AMS to help your business to continuously develop, enhance and update your solution in line with your business’ needs.
We maximize your investment in the document management solution with a range of application management services (AMS), e.g.:
- Release planning to plan, schedule, and coordinate the release of new document management software versions or updates, ensuring proper testing and deployment procedures are followed.
- Monitoring the performance, availability, and reliability of the document software to identify and address any issues proactively.
- Automated tests to help you monitor and manage the performance and process incidents
- Security measures to protect your business documents and associated data from unauthorized access, breaches, or cyber threats.
- Upgrade management to implement changes to the document management software, e.g. configuration changes, upgrades, or deployments, while minimizing disruption to the business operations.
Automated Tests
Tabellae offers automated single and batch testing, including assistance in setting up checkpoints and reviewing general test material for Lasernet D365 F&O documents and reports.
Automated tests increase both quantity and quality and simplify the testing task in an ever-changing system environment. Our automated tests have multiple use cases:
- Performance monitoring
- Error messages
- Process errors or incidents
- Others
Preventive document security
To prevent fraud, ransomware and crashes, Tabellae offers a range of document security options. For example.
- Archiving in non-modifiable format (PDF/A)
- Digital signature on invoice
- Password protection (possibly for large invoices)
- Trigger alerts on vital data changes in D365 F&O
- Security on shipments
If you want to increase your operational stability after go-live, you can benefit from our Applications Management Services.
With a Service agreement, you get a proactive solution that ensures any challenges are addressed before they become problems. Our AMS agreement also adapts to your evolving business, where needs and goals naturally change over time.
