Support
Quick help when an accident happens
As long as everything runs smoothly, hardly anyone thinks about business documents. But imagine if you can’t print parcel labels. Then there will be no shipments to your customers and your warehouse will be at a standstill…
Our Incident Management department consists of a monitoring team that prioritizes, qualifies, screens and assigns all incoming requests depending on the nature of the query. The department solves inquiries that require immediate attention, such as: Lasernet issues that may impact your printers, ERP system, and other concurrent solutions, as well as:
- Cases of production-critical nature
- Escalations (major incidents)
- Minor corrections
- Problem handling
- Change requests
- Development and upgrades
“Once again you’ve solved the problem, no matter how complex or hopeless it is. Just great!”
Morten Brøgger
Head of IT, Kvadrat A/S
Tabellae’s Support ensures the right help
When things go wrong, it’s nice to know that help is available
That’s why we have developed a range of Incident Management Services based on ITIL4 guidelines (Information Technology Infrastructure Library) with a focus on customer value and continuous improvement:
- Service Level Agreements
- Problem Management (trends in incidents, release notes, known issues)
- Proactive services (IoT)
- Customized Service Level Agreement (SLA)
If you’re a Tabellae customer, you can benefit from a Service agreement, which guarantees you fast help with your solution in the event of a disaster.
Contact me to learn more about our Incident Management Services and how Tabellae can service your business after go-live.
