Support & SLA
When things go wrong, it’s nice to know that fast support is available from Tabellaes Incident Management Services.
Tabellaes Application Management Services stabilize operations and proactively prevent fraud, ransomware, and outages.
Our SLA includes guaranteed response times for support requests, the option for multiple time zones, and 24-hour standby service.
Real advice that strengthens your solution
Tabellae provides great customer service, and in Customer Operations we offer, among other things:
- Fast support
- Specialist advice
- Skills development
Our ambition is to work closely with you to provide you with cutting-edge advice and enable you to utilize all the features and capabilities of your document management solution.
On average, our customers give Tabellae’s Customer Operations 9.8 points out of a possible 10. We’ll do everything we can to make sure you’re just as satisfied.
“Our robust consultant profiles redefine ‘Customer Service’ by excelling in broad technical expertise across all our customer solutions”
– Julie Vieth, Customer Operations Manager for IMS
How Customer Operations works
As a customer, you are welcome to contact us on either:
Our phone hours are:
Monday-Thursday 8.30-16.30 (CET)
Friday 8.30-15.30 (CET)
All inquiries are screened and prioritized by our Dispatcher team, and the case is then assigned to the most qualified consultant for your specific issue. If you have an SLA agreement, your inquiry is prioritized according to this.
Access the Tabellae Support Portal
If you are already created by Tabellae in our support portal, you can
log in to the support portal
. You will be sent a unique support case number that ensures you can follow the support case from start to finish.
For support inquiries, please
download the TeamViewer program
which gives your assigned consultant access to your server for Customer Operations cases.
Great opportunities to develop your skills
As a Tabellae customer, you have the opportunity to further develop your skills through a wide range of offers, most of which are free. Among other things.
- Webinars with free knowledge you can access at your convenience. For example, inspiration for new applications.
- Guides, whitepapers and e-books
- Knowledge bank with release notes, roadmap information and other technical news
- ERFA groups that offer sparring with companies similar to yours
- Customer events, exclusive to Tabellae customers
- Tabellae Academy, where you can get certified in Input Management and Output Management
Many applications and features are already included in your solution – perhaps without you even realizing it. And even more challenges can – surprisingly – be solved with document management software.
Contact me for a chat about how you can make the most of your solution and get the most out of being a Tabellae customer.