“Although we run restaurants, we’re primarily a real estate company. We collect franchise fees, service fees, and rent from franchisees. The financial engine is therefore central to us as a franchise company but also complex, as requirements and payment formats vary from market to market”, Mads Hundahl says.

Lasernet from Tabellae was chosen as the billing engine due to the software’s stable properties. “As the parent company, we need to demonstrate authority so that franchisees believe in the franchise basis and calculations. Invoice specification is crucial for franchisees. “What are we paying for, and what kickback are we getting?” Invoicing must be transparent and spot-on, or problems will escalate within hours,” Mads Hundahl from Food Folk explains, and continues: “The ERP merger across four countries was extensive, but we managed to create a unified ERP solution where we can simultaneously adapt to local requirements and needs in each of the four countries.”

In a new Evergreen environment with multiple system updates annually, a key goal was to stabilize operations and become proactive. Therefore, after go-live, the company also chose AMS (Application Management Services) from Tabellae, where coordinated Release Planning and automated document testing ensure that updates are planned and implemented efficiently.

“This allows us not only to solve potential problems before they affect our business operations but also to have a smooth flow in processes and ease the burden on the organization regarding the many annual system updates and tests.”

“We used to only discover errors when they already affected production, such as billing issues. Now we have a continuously updated system, so we are always compatible, can invoice on time, identify risks in advance, and prepare for any future challenges and opportunities. We work efficiently and have strengthened our ability to make informed decisions. There are no unnecessary delays or pauses in processes, and we allocate the right resources in good time. The automated tests mean we can test more, increase quality, and reduce workload, allowing us to focus on more value-adding tasks,” says Mads Hundahl.

“Now, we aim to consolidate the solution for optimal system utilization. We plan to enhance our controller function and implement e-invoicing for customers when they’re ready. Additionally, we’ll prioritize systematic and proactive system monitoring.

Tabellae has been proactive, flexible, and understanding of our needs. With their support, we’ve gained full business control and established a robust platform for the future.” concludes Mads Hundahl.