Support
Your partner in operation
As long as everything runs smoothly, hardly anyone thinks about business documents. But imagine if you can’t print packing labels. Then your warehouse will come to a standstill and your customers won’t receive shipments…
Our Incident Management team handles the communication and planning of your support case. The first person you meet when you contact Tabellae is our dispatcher. He screens, qualifies, prioritizes and books all Document Management cases. Your case is then passed on to our consultants.
The team deals with inquiries that sometimes require attention here and now. It could be Lasernet issues that affect your printed documents or configurations between ERP and your solution at Tabellae. Our services also include:
- Service Level Agreement (SLA) management
- Escalation in production-critical situations
- Change requests
- Development tasks of various kinds
- Version upgrades
- Advice and recommendations for best practices
- Industry-specific document management specialist knowledge
“Once again you’ve solved the problem, no matter how complex or hopeless it is. Just great!”
Morten Brøgger
Head of IT, Kvadrat A/S
Tabellae’s Support ensures the right help
At Tabellae, we always strive to combine the right resource for the specific task.
Our consultants’ competencies range far and wide. They work exclusively with document management, and we have specialists in Output Management, Input Management, EDI, integrations, data and document security and much more.
You can rest assured that there is always an experienced specialist ready to support you.
With a Service Level Agreement (SLA), our team ensures you get fast and accurate help. You also have the option to upgrade your agreement with extended response time and time zones.
Contact me to learn more about our Incident Management Services and how Tabellae can service your business after go-live.
