Service Level Agreement (SLA)
3 service levels
Tabellaes Application Management Services are divided into three categories: Support, Knowledge Sharing and Development/Prevention (AMS).
The services ensure smooth system releases and testing, minimizing concerns and allowing us to proactively ensure that your ERP output management solution is constantly running optimally. The response time you desire and the number of included time zones can be customized to your preferences.
Guaranteed fast support across time zones
A Service Level Agreement ensures a guaranteed short response time.
Choose between three different service levels with 8, 6 or 4 hours guaranteed response time in either:
- 1 time zone (support 8 hours a day, 5 days a week)
- 2 time zones (support 16 hours a day, 5 days a week)
- 3 time zones (support 24 hours a day, 5 days a week)
You can upgrade your support level at any time and purchase faster response times – or add an additional time zone.
Tabellae’s support receives top ratings
In the latest satisfaction survey, our customers gave Tabellae Customer Operations 9.8 out of 10 points – partly due to our various SLA levels that ensure you only pay for what is necessary.
“We receive truly good and competent support that has ‘elevated’ our work. We have been provided with suggestions for new ways of doing things several times, streamlining our work processes. With a Tabellae SLA agreement, we can easily plan tasks because we know that support tasks are resolved quickly.”
Renè Slott, IT Coordinator at DCC Energi
If you are a Tabellae customer, you can benefit from our Service Level Agreement. With an SLA, you are guaranteed fast help for your solution when something goes wrong. Plus, you get lots of free benefits.
