Service Level Agreement (SLA)
Guaranteed fast support with SLA
It is possible to ensure a guaranteed short response time by signing an Service Level Agreement with Tabellae. Here you can choose between three different service levels with 8, 6 or 4 hours guaranteed response time in either:
- 1 time zone (support 8 hours a day, 5 days a week)
- 2 time zones (support 16 hours a day, 5 days a week)
You can upgrade at any time and purchase faster response times – or add an additional time zone.
”Jeg har lige haft en opgave, som jeg troede var håbløs. Og I fiksede det – igen! Hver gang vi har fat i jer, så får I problemet løst, uanset hvor komplekst det er. Det er bare i orden!”
Morten Brøgger. Head of IT, Kvadrat A/S
Choose between 3 SLA levels
Want to learn more about an SLA?
If you are a Tabellae customer, you can benefit from our Service Level Agreement. With an SLA, you are guaranteed fast help for your solution when something goes wrong. Plus, you get lots of free benefits.
